Manage Provider Status

Articles

Understand Provider Status
A provider may be at any of the following statuses: Wizard Incomplete: You have not finished enrolling the provider. A provider is set to this status when you click Close For Now during the enrollment process. You can have up to nine (9) provi...
Best Practices for Managing Provider Status
The following are best practices for managing provider status. For more detailed information about what each status means, see Understand Provider Status .  Enroll New Providers in Pending Status To enroll providers in Pending status, leav...
Place Providers on Hold
If you place a provider on hold, each claim received for that provider is automatically placed on hold when the claim is processed. Providers and claims can be placed on hold independently of each other. For more information about claim holds, see ...
Switch Providers to Pending Status
Any claim you receive from providers at Pending status is automatically disallowed. For example, if a provider will be closed for several months, you can set them to Pending so they do not appear in your active provider searches. You can also tempor...
Return Providers to Active Status
If a provider you have set to Pending resumes operations or is ready to claim with you again, you must set them back to Active Status. To do so: Click the Providers menu and select List Providers . The List Providers window opens. Click the ...
Remove Providers
When your agency no longer services a provider, you must remove them. For example, you would remove those providers you've terminated or that have voluntarily discontinued the Food Program. Removing a provider retains data for that provider, but...
Reactivate Providers
If you have removed providers, you can reactivate them again later. When you reactivate removed providers, you also have the option to reactivate all of the provider's children who were withdrawn when you removed the provider. You can also reset...
Delete Providers
Wait!  We strongly recommend that you only delete those providers you have enrolled in error. Deleting providers completely erases them (and their data) from your database forever . Note that you cannot delete providers that have recorded me...