Delete Unsubmitted/Unpaid Claims

You can only delete claims that have not been submitted to the state. If a claim has been submitted to the state, you must zero the claim out rather than deleting it. If this is the case, see Delete Submitted/Paid Claims for more information. 

Typically, you should only delete claims that are the result of a data entry error.

  1. Click the Claims menu and select List Claims. The List Claims window opens.
  2. Set filters and click Refresh List. For more information about filtering the List Claims window, see List Claims.
  3. Click Details next to the claim to delete. The Claim Details window opens.
  4. Click Delete Claim (bottom-left corner).
    Note: If the Delete Claim option is not present, the claim has already been submitted/paid. Go to Delete Submitted/Paid Claims to delete this claim.
  5. At the confirmation prompt, choose from the following:
    • Click Yes to delete the claim AND meal records.
    • Click No to delete the claim only.
    • Click Cancel to cancel the procedure.