Void Payments

If you void a real check or direct deposit and do not re-issue a new check/deposit for the same amount, you should also void the payment in Minute Menu HX. When you do so, the claim and/or non-claim payment adjustment records are un-marked as paid so you can re-issue payment, if needed. A record of the void remains in the system for your records.

You can void individual payments, or you can void a range of payments. See each heading below.

Voiding Individual Payments

To void a single payment:

  1. Click the Checkbook menu and select List Payment History. The List Payment History window opens.
  2. Set filters for the payment you need to void. For more information, see List Payment History.
  3. Click Refresh List. Payments meeting the limits you set display.
  4. Click Void next to the payment to void. The Void Payment dialog box opens.
  5. Click the Reason for Void box and enter a reason for voiding this payment. This step is optional.
  6. Check the Also Void Claim to Zero Counts box to create a claim adjustment that sets the claim counts to zero in addition to voiding this payment, if needed. This makes the provider a zero-dollar claimer and prevents you from having to take extra steps to void the claim.
  7. Click Void. The payment is now voided. You must re-issue payment for the affected claim or non-claim payment adjustment.

Voiding a Range of Payments

To void a range of payments:

  1. Click the Checkbook menu and select List Payment History. The List Payment History window opens.
  2. Click Void Range. The Void Payment Range window opens.
  3. Set filters for the checks to void:
    • Filter by Date: Check this box, click the Start Date and End Date boxes, and enter a date range to void.
    • Filter by Number: Check this box, click the Starting Check # and Ending Check # boxes and enter a check number range to void.
  4. Click Refresh List. Payments meeting the limits you set display.
  5. Check the Select box next to each payment to void.
  6. Click the Reason for Voids box and enter a void reason. 
  7. Click Void
  8. At the Are You Sure prompt, click Yes. The payments are now voided. You must re-issue payment for the affected claims or non-claim payment adjustments.